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Privacy Policy

Effective Date: March 3, 2026 · Last Updated: March 3, 2026

Nujoom Live ("we," "our," or "us") operates the Nujoom Live mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App. By using Nujoom Live, you consent to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and display name
  • Email address (via Google Sign-In)
  • Phone number (via phone OTP sign-in)
  • Profile picture (if uploaded)
  • Date of birth (for age verification)

1.2 Usage Data

We automatically collect information about how you use the App:

  • Streams watched and duration
  • Gifts sent and received
  • Chat messages sent during live streams
  • Coin purchases and transaction history
  • Follow/follower relationships
  • Device information (model, operating system, unique device identifiers)
  • IP address and approximate location

1.3 Payment Information

Coin purchases are processed through Google Play Billing. We do not store your credit card or payment details. We receive transaction confirmations and purchase receipts from Google Play.

1.4 Streaming Content

When you broadcast live, your video and audio stream is transmitted to viewers in real-time. We may capture periodic screenshots of live streams for content moderation purposes.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the App
  • Process transactions (coin purchases, gift transactions, withdrawals)
  • Enable live streaming, chat, and social features
  • Moderate content and enforce community guidelines
  • Send you notifications about streams, gifts, and account activity
  • Prevent fraud, abuse, and security threats
  • Comply with legal obligations
  • Analyze usage patterns to improve the user experience

3. Third-Party Services

We use the following third-party services to operate the App:

  • Supabase — Authentication, database, and real-time features (hosted in Frankfurt, EU)
  • Google Play Services — Authentication (Google Sign-In) and in-app purchases
  • LiveKit — Live video streaming infrastructure
  • PayPal — Streamer withdrawal payouts
  • Google Firebase — Push notifications and analytics

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Public profile: Your display name, profile picture, and streaming activity are visible to other users
  • Live streams: Chat messages and gift transactions during streams are visible to all viewers
  • Service providers: With third-party services that help us operate the App (as listed above)
  • Legal requirements: When required by law, regulation, or legal process
  • Safety: To protect the safety, rights, or property of Nujoom Live, our users, or the public

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

  • Account data: Retained until you delete your account
  • Transaction records: Retained for 5 years for financial and legal compliance
  • Chat messages: Retained for 90 days, then automatically deleted
  • Stream recordings: Streams are live only and are not recorded or stored by default
  • Moderation screenshots: Retained for 30 days, then automatically deleted

When you delete your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption in transit (TLS/SSL) for all data transmissions
  • Row Level Security (RLS) on all database tables
  • Secure authentication via OAuth 2.0 and OTP verification
  • Regular security audits and vulnerability assessments

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Nujoom Live is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at support@nujoom.live.

Users between the ages of 13 and 17 may use the App with parental consent. Age-restricted content features require users to be at least 18 years old.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Data portability: Request your data in a structured, machine-readable format
  • Withdraw consent: Withdraw your consent to data processing at any time
  • Object: Object to certain types of data processing

To exercise any of these rights, please contact us at support@nujoom.live. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the European Union (Germany) where our database infrastructure is hosted. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the App and updating the "Last Updated" date. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@nujoom.live
  • Website: nujoom.live

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